Frequently asked questions

Orders are prepared for dispatch as promptly as possible. Processing and delivery estimates can vary by item and destination; please check the shipping information shown at checkout and in your order confirmation.

Available destinations and shipping costs are shown at checkout after you enter your delivery address. Any applicable customs duties or import taxes are determined by the destination and may be payable by the recipient.

When tracking is available, we’ll email the tracking details to the address used at checkout once your order has been dispatched. Check your inbox and spam folder, or contact us if you need help locating the update.

You may request a return within 30 days of delivery, subject to the applicable return terms and legal rights. Contact us before sending an item back so we can provide instructions. Refunds are issued to the original payment method after the return is received and assessed; shipping charges and exclusions, if any, are governed by the posted return policy.

Please email us promptly at support@stainedeglass.com with your order number, a description of the damage, and clear photos of the item and packaging. Keep the packaging until we respond; we’ll review the issue and explain the available next steps.

Email support@stainedeglass.com with your order number and whether you are requesting a return or exchange. We’ll confirm eligibility and provide return instructions before you ship anything back.

The payment methods currently available for your order are displayed at checkout. Depending on your location and eligibility, these may include card payments and other standard payment gateway options. Cash on Delivery is offered only where it appears as an available option at checkout.

Payments are processed through the secure checkout and payment providers available in our store. We do not ask you to send card details by email or phone. Review the payment provider’s information at checkout for details about its security practices.

Handle each piece gently and support its frame when moving it. Dust with a soft, dry cloth; for light marks, use a soft cloth slightly dampened with water and dry immediately. Avoid abrasive pads, harsh chemicals, soaking, and sudden temperature changes.

Our collection features artisan decor and handcrafted glass pieces. As with handmade work, small variations in color, texture, or finish may occur and are part of each piece’s individual character. Check each product listing for details about that item.