1-YEAR LIMITED WARRANTY

Warranty Policy

At StainedeGlass, we stand behind the quality and craftsmanship of our products. Every eligible handcrafted glass piece is covered by a 1-Year Limited Warranty against defects in materials and workmanship under normal indoor household use.

What's Covered

Structural glass defects, manufacturing flaws, solder joint separations, and hardware/fitting defects.

What's Not Covered

Accidental breakage, drops, normal wear and tear, thermal shock, misuse, or natural glass character variations.

Easy Claims Process

Email your order details, description of the issue, and photos to our support team.

Warranty Coverage

StainedeGlass warrants that eligible products are free from defects in material, structural integrity, and craftsmanship at the time of purchase and for a period of one (1) year from the date of delivery under normal indoor use.

What Is Not Covered

This warranty does not cover damage caused by:

  • Accidental breakage, drops, impacts, or glass shattering after delivery.
  • Normal wear and tear or exposure to extreme environmental conditions (e.g., severe outdoor weather, thermal shock from boiling liquids).
  • Misuse, improper hanging, insecure mounting, or neglect.
  • Damage caused by unauthorized modifications, alterations, or repairs.
  • Natural character variations inherent to handcrafted glass (detailed below).

Artisanal Glass Character & Handmade Variations

Because our products are individually hand-blown, hand-cut, or assembled by master glassmakers, minor variations between individual pieces—such as subtle air bubbles, color gradients, glass thickness, and minor light refractions—are normal. These unique variations reflect authentic craftsmanship and are not considered manufacturing defects under this warranty.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our Occoquan studio team:

  1. Email support@stainedeglass.com with your Order Number.
  2. Provide a clear description of the issue along with high-resolution photos showing the defect.
  3. Our customer care team will review your claim within 1–2 business days.

Warranty Resolution

If a valid warranty claim is approved, StainedeGlass will, at its discretion:

  • Provide a replacement component or full product replacement.
  • Issue store credit or a partial/full refund in accordance with applicable consumer laws if a replacement is unavailable.