Order Cutoff & Processing
Cutoff: 5:00 PM EST (Mon-Fri)
Handling: 1–3 Business Days
100% SAFE & PROTECTED GLASS DELIVERY
Shipping Policy
At StainedeGlass, we safely deliver our handcrafted artisan glass decor, hand-blown vases, and custom creations across the United States using specialized protective packaging.
Transit & Carrier
Free Standard Shipping on U.S. Orders
Transit: 3–7 Business Days (USPS, UPS, FedEx)
Total Delivery Time
4–10 Business Days Total Estimated Delivery
1. Handling & Processing Time
Orders are processed within 1–3 business days, Monday through Friday. Orders placed after 5:00 PM EST or on weekends process the next business day. Custom or large glass panels may require extra prep time.
2. Transit Times & Shipping Costs
Orders are dispatched from our Occoquan, VA studio. Free Standard Shipping is available on U.S. orders. Transit takes 3–7 business days via national carriers.
3. Delivery Time Calculation
Estimated delivery time is calculated by adding handling time to transit time.
Handling [1–3 Days] + Transit [3–7 Days] = 4–10 Business Days Total
4. Shipping Delays & Tracking
An automated tracking confirmation email is sent upon dispatch. Please allow 24 hours for active courier tracking status. We provide proactive support for severe weather or holiday carrier delays.
5. Transit Damage Protection
All shipments are 100% insured. Report broken glass within 48 hours of delivery with your order number and photos of the item and box for an immediate free replacement or full refund.
OFFICIAL DOCUMENTATION
Read the Full Official Policy
Access our comprehensive, legally binding terms and customer protection disclosures in full detail.